{"id":3049,"date":"2025-03-02T23:41:16","date_gmt":"2025-03-02T23:41:16","guid":{"rendered":"https:\/\/yerrabi.org.au\/?page_id=3049"},"modified":"2026-07-08T04:07:10","modified_gmt":"2026-07-08T04:07:10","slug":"complaints-general-feedback","status":"publish","type":"page","link":"https:\/\/yerrabi.org.au\/index.php\/complaints-general-feedback\/","title":{"rendered":"Complaints &amp; General Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3049\" class=\"elementor elementor-3049\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-091022e e-con-full e-flex e-con e-parent\" data-id=\"091022e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 27.8\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7\ts-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7\tc-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3\tc-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6\tc0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7\tC239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5\tc0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1\tc-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7\tc0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6\tC8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8\tc0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2\tC74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3\tC97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1\tz M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1\tc-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M269.6,18c-0.1-0.1-4.6,0.3-7.2,0c-7.3-0.7-17-3.2-16.6-2.9c0.4,0.3,13.7,3.1,17,3.3\tC267.7,18.8,269.7,18,269.6,18z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M227.4,9.8c-0.2-0.1-4.5-1-9.5-1.2c-5-0.2-12.7,0.6-12.3,0.5c0.3-0.1,5.9-1.8,13.3-1.2\tS227.6,9.9,227.4,9.8z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M204.5,13.4c-0.1-0.1,2-1,3.2-1.1c1.2-0.1,2,0,2,0.3c0,0.3-0.1,0.5-1.6,0.4\tC206.4,12.9,204.6,13.5,204.5,13.4z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M201,10.6c0-0.1-4.4,1.2-6.3,2.2c-1.9,0.9-6.2,3.1-6.1,3.1c0.1,0.1,4.2-1.6,6.3-2.6\tS201,10.7,201,10.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M154.5,26.7c-0.1-0.1-4.6,0.3-7.2,0c-7.3-0.7-17-3.2-16.6-2.9c0.4,0.3,13.7,3.1,17,3.3\tC152.6,27.5,154.6,26.8,154.5,26.7z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M41.9,19.3c0,0,1.2-0.3,2.9-0.1c1.7,0.2,5.8,0.9,8.2,0.7c4.2-0.4,7.4-2.7,7-2.6\tc-0.4,0-4.3,2.2-8.6,1.9c-1.8-0.1-5.1-0.5-6.7-0.4S41.9,19.3,41.9,19.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M75.5,12.6c0.2,0.1,2-0.8,4.3-1.1c2.3-0.2,2.1-0.3,2.1-0.5c0-0.1-1.8-0.4-3.4,0\tC76.9,11.5,75.3,12.5,75.5,12.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a00ae7 e-flex e-con-boxed e-con e-parent\" data-id=\"8a00ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c64ba7 elementor-widget elementor-widget-text-editor\" data-id=\"7c64ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Complaints &amp; General Feedback<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0719d51 e-flex e-con-boxed e-con e-parent\" data-id=\"0719d51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b05839f e-con-full e-flex e-con e-child\" data-id=\"b05839f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1fd0d elementor-widget elementor-widget-spacer\" data-id=\"8f1fd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00211d elementor-widget elementor-widget-text-editor\" data-id=\"d00211d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><i>Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship.<\/i><\/div>\n<div>&nbsp;<\/div>\n<div>If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below:<\/div>\n<div>&nbsp;<\/div>\n<div><a id=\"OWA121b08c4-4889-affe-02e0-104822b69aaf\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" href=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" data-auth=\"NotApplicable\" data-outlook-id=\"2f129473-aef4-418c-8693-f3764ad90f62\">Centrelink<\/a><\/div>\n<div><a id=\"OWA7df13b8a-79fa-44a4-6c84-182389e4beb1\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" href=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"32eb826f-643f-43e8-98c5-68f0bcccd4aa\">Communities at Work (ACT)<\/a><\/div>\n<div><a id=\"OWAe11d700a-375d-fa39-c13c-b06121d6ba4d\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" href=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"d057da21-5603-48da-bf25-db038d3ca762\">Mission Australia<\/a><\/div>\n<div><a id=\"OWAedc0ae0d-cf94-f1ec-c149-84111c915d83\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" href=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" data-auth=\"NotApplicable\" data-outlook-id=\"a50a6b5c-d3f1-4c73-a2ba-1ce68e10a546\">Salvation Army<\/a><\/div>\n<div><a id=\"OWA8d429d1b-704e-d36a-5cd5-8c65813bdfa4\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.vinnies.org.au\/act-surrounds\" href=\"https:\/\/www.vinnies.org.au\/act-surrounds\" data-auth=\"NotApplicable\" data-outlook-id=\"cd92bebd-c7f5-4adf-ab58-7a58942dd458\">St Vincent de Paul (ACT)<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934ecd8 elementor-widget elementor-widget-text-editor\" data-id=\"934ecd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yerrabi Yurwang affiliates (Yerrabi Yurwang Child &amp; Family Aboriginal Corporation and Yerrabi Yurwang Health Hub) is committed to a complaints process, and the reporting of incident\/s processes that are;<\/p><ul><li><span style=\"color: #000000;\"><strong> confidential<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>accessible<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>fair<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>transparent<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>efficient and <\/strong><\/span><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\"><strong>trauma informed<\/strong><\/span><\/span><\/li><\/ul><p><br \/>Ensuring any person using or who is affected by our operations has the right to lodge a formal complaint or report an incident to have their concern\/s addressed.<\/p><p>You can find more information in our <span style=\"color: #bb1813;\">Complaints Policy <a href=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2025\/03\/Client-Make-A-Formal-Complaint-Policy.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">here<strong>.<\/strong><\/span><\/span><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c2758 e-con-full e-flex e-con e-child\" data-id=\"73c2758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21db68b elementor-widget elementor-widget-spacer\" data-id=\"21db68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42587f0 elementor-widget elementor-widget-image\" data-id=\"42587f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png\" class=\"attachment-medium size-medium wp-image-36\" alt=\"\" srcset=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png 300w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1024x1024.png 1024w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-150x150.png 150w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-768x768.png 768w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1536x1536.png 1536w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81eede elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"f81eede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tFormal Complaints Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to make a formal complaint.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/formal-complaints-form-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508767d elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"508767d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tGeneral Feedback Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to provide general feedback.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/general-feedback-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; General Feedback Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship. &nbsp; If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below: &nbsp; Centrelink Communities at Work (ACT) Mission [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3049","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/comments?post=3049"}],"version-history":[{"count":68,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions"}],"predecessor-version":[{"id":4988,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions\/4988"}],"wp:attachment":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/media?parent=3049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}