{"id":3049,"date":"2025-03-02T23:41:16","date_gmt":"2025-03-02T23:41:16","guid":{"rendered":"https:\/\/yerrabi.org.au\/?page_id=3049"},"modified":"2026-01-20T00:57:52","modified_gmt":"2026-01-20T00:57:52","slug":"complaints-general-feedback","status":"publish","type":"page","link":"https:\/\/yerrabi.org.au\/index.php\/complaints-general-feedback\/","title":{"rendered":"Complaints &amp; General Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3049\" class=\"elementor elementor-3049\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-091022e e-flex e-con-boxed e-con e-parent\" data-id=\"091022e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0fe6c elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2b0fe6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints &amp; General Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a00ae7 e-flex e-con-boxed e-con e-parent\" data-id=\"8a00ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0719d51 e-flex e-con-boxed e-con e-parent\" data-id=\"0719d51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b05839f e-con-full e-flex e-con e-child\" data-id=\"b05839f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1fd0d elementor-widget elementor-widget-spacer\" data-id=\"8f1fd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00211d elementor-widget elementor-widget-text-editor\" data-id=\"d00211d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><i>Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship.<\/i><\/div><div>\u00a0<\/div><div>If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below:<\/div><div>\u00a0<\/div><div><a id=\"OWA121b08c4-4889-affe-02e0-104822b69aaf\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" href=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" data-auth=\"NotApplicable\" data-outlook-id=\"2f129473-aef4-418c-8693-f3764ad90f62\">Centrelink<\/a><\/div><div><a id=\"OWA7df13b8a-79fa-44a4-6c84-182389e4beb1\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" href=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"32eb826f-643f-43e8-98c5-68f0bcccd4aa\">Communities at Work (ACT)<\/a><\/div><div><a id=\"OWA5ea65306-6c11-5c9c-6b2f-eeef0b265615\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.dss.gov.au\/emergency-support\/emergency-relief\" href=\"https:\/\/www.dss.gov.au\/emergency-support\/emergency-relief\" data-auth=\"NotApplicable\" data-outlook-id=\"10c35262-1f9b-43f7-bbf6-4f34ab4d948b\">Department of Social Services<\/a><\/div><div><a id=\"OWAe11d700a-375d-fa39-c13c-b06121d6ba4d\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" href=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"d057da21-5603-48da-bf25-db038d3ca762\">Mission Australia<\/a><\/div><div><a id=\"OWAedc0ae0d-cf94-f1ec-c149-84111c915d83\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" href=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" data-auth=\"NotApplicable\" data-outlook-id=\"a50a6b5c-d3f1-4c73-a2ba-1ce68e10a546\">Salvation Army<\/a><\/div><div><a id=\"OWA8d429d1b-704e-d36a-5cd5-8c65813bdfa4\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.vinnies.org.au\/act-surrounds\" href=\"https:\/\/www.vinnies.org.au\/act-surrounds\" data-auth=\"NotApplicable\" data-outlook-id=\"cd92bebd-c7f5-4adf-ab58-7a58942dd458\">St Vincent de Paul (ACT)<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934ecd8 elementor-widget elementor-widget-text-editor\" data-id=\"934ecd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yerrabi Yurwang affiliates (Yerrabi Yurwang Child &amp; Family Aboriginal Corporation and Yerrabi Yurwang Health Hub) is committed to a complaints process, and the reporting of incident\/s processes that are;<\/p><ul><li><span style=\"color: #000000;\"><strong> confidential<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>accessible<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>fair<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>transparent<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>efficient and <\/strong><\/span><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\"><strong>trauma informed<\/strong><\/span><\/span><\/li><\/ul><p><br \/>Ensuring any person using or who is affected by our operations has the right to lodge a formal complaint or report an incident to have their concern\/s addressed.<\/p><p>You can find more information in our <span style=\"color: #bb1813;\">Complaints Policy <a href=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2025\/03\/Client-Make-A-Formal-Complaint-Policy.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">here<strong>.<\/strong><\/span><\/span><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c2758 e-con-full e-flex e-con e-child\" data-id=\"73c2758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21db68b elementor-widget elementor-widget-spacer\" data-id=\"21db68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42587f0 elementor-widget elementor-widget-image\" data-id=\"42587f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png\" class=\"attachment-medium size-medium wp-image-36\" alt=\"\" srcset=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png 300w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1024x1024.png 1024w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-150x150.png 150w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-768x768.png 768w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1536x1536.png 1536w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81eede elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"f81eede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tFormal Complaints Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to make a formal complaint.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/formal-complaints-form-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508767d elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"508767d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tGeneral Feedback Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to provide general feedback.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/general-feedback-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; General Feedback Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship.\u00a0If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below:\u00a0CentrelinkCommunities at Work (ACT)Department of Social ServicesMission AustraliaSalvation ArmySt Vincent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3049","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/comments?post=3049"}],"version-history":[{"count":53,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions"}],"predecessor-version":[{"id":4547,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions\/4547"}],"wp:attachment":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/media?parent=3049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}