{"id":3049,"date":"2025-03-02T23:41:16","date_gmt":"2025-03-02T23:41:16","guid":{"rendered":"https:\/\/yerrabi.org.au\/?page_id=3049"},"modified":"2026-05-21T02:43:46","modified_gmt":"2026-05-21T02:43:46","slug":"complaints-general-feedback","status":"publish","type":"page","link":"https:\/\/yerrabi.org.au\/index.php\/complaints-general-feedback\/","title":{"rendered":"Complaints &amp; General Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3049\" class=\"elementor elementor-3049\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-091022e e-flex e-con-boxed e-con e-parent\" data-id=\"091022e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0fe6c elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2b0fe6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints &amp; General Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a00ae7 e-flex e-con-boxed e-con e-parent\" data-id=\"8a00ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0719d51 e-flex e-con-boxed e-con e-parent\" data-id=\"0719d51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b05839f e-con-full e-flex e-con e-child\" data-id=\"b05839f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1fd0d elementor-widget elementor-widget-spacer\" data-id=\"8f1fd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00211d elementor-widget elementor-widget-text-editor\" data-id=\"d00211d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><i>Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship.<\/i><\/div>\n<div>&nbsp;<\/div>\n<div>If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below:<\/div>\n<div>&nbsp;<\/div>\n<div><a id=\"OWA121b08c4-4889-affe-02e0-104822b69aaf\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" href=\"https:\/\/www.servicesaustralia.gov.au\/severe-financial-hardship-for-crisis-payment\" data-auth=\"NotApplicable\" data-outlook-id=\"2f129473-aef4-418c-8693-f3764ad90f62\">Centrelink<\/a><\/div>\n<div><a id=\"OWA7df13b8a-79fa-44a4-6c84-182389e4beb1\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" href=\"https:\/\/www.commsatwork.org\/services\/community\/crisis-support-and-emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"32eb826f-643f-43e8-98c5-68f0bcccd4aa\">Communities at Work (ACT)<\/a><\/div>\n<div><a id=\"OWAe11d700a-375d-fa39-c13c-b06121d6ba4d\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" href=\"https:\/\/www.missionaustralia.com.au\/find-support\/financial-and-legal-support\/emergency-relief\/\" data-auth=\"NotApplicable\" data-outlook-id=\"d057da21-5603-48da-bf25-db038d3ca762\">Mission Australia<\/a><\/div>\n<div><a id=\"OWAedc0ae0d-cf94-f1ec-c149-84111c915d83\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" href=\"https:\/\/www.salvationarmy.org.au\/anti-poverty-week\/how-we-can-help-when-finances-are-tight\/\" data-auth=\"NotApplicable\" data-outlook-id=\"a50a6b5c-d3f1-4c73-a2ba-1ce68e10a546\">Salvation Army<\/a><\/div>\n<div><a id=\"OWA8d429d1b-704e-d36a-5cd5-8c65813bdfa4\" class=\"x_x_x_OWAAutoLink\" title=\"https:\/\/www.vinnies.org.au\/act-surrounds\" href=\"https:\/\/www.vinnies.org.au\/act-surrounds\" data-auth=\"NotApplicable\" data-outlook-id=\"cd92bebd-c7f5-4adf-ab58-7a58942dd458\">St Vincent de Paul (ACT)<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934ecd8 elementor-widget elementor-widget-text-editor\" data-id=\"934ecd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yerrabi Yurwang affiliates (Yerrabi Yurwang Child &amp; Family Aboriginal Corporation and Yerrabi Yurwang Health Hub) is committed to a complaints process, and the reporting of incident\/s processes that are;<\/p><ul><li><span style=\"color: #000000;\"><strong> confidential<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>accessible<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>fair<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>transparent<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>efficient and <\/strong><\/span><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\"><strong>trauma informed<\/strong><\/span><\/span><\/li><\/ul><p><br \/>Ensuring any person using or who is affected by our operations has the right to lodge a formal complaint or report an incident to have their concern\/s addressed.<\/p><p>You can find more information in our <span style=\"color: #bb1813;\">Complaints Policy <a href=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2025\/03\/Client-Make-A-Formal-Complaint-Policy.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">here<strong>.<\/strong><\/span><\/span><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c2758 e-con-full e-flex e-con e-child\" data-id=\"73c2758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21db68b elementor-widget elementor-widget-spacer\" data-id=\"21db68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42587f0 elementor-widget elementor-widget-image\" data-id=\"42587f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png\" class=\"attachment-medium size-medium wp-image-36\" alt=\"\" srcset=\"https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-300x300.png 300w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1024x1024.png 1024w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-150x150.png 150w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-768x768.png 768w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-1536x1536.png 1536w, https:\/\/yerrabi.org.au\/wp-content\/uploads\/2023\/05\/Yerrabi_Logo_Thumbnail_Circle-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81eede elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"f81eede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tFormal Complaints Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to make a formal complaint.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/formal-complaints-form-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508767d elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"508767d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tGeneral Feedback Form\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tShould you wish to provide general feedback.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yerrabi.org.au\/index.php\/general-feedback-page\/\" target=\"_blank\">\n\t\t\t\t\t\tClick Here\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; General Feedback Yerrabi Yurwang does not receive funding to assist community members who are experiencing financial hardship. &nbsp; If you are experiencing hardship of any kind, there is help available. Please reach out to organisations in Canberra that may be able to assist as listed below: &nbsp; Centrelink Communities at Work (ACT) Mission [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3049","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/comments?post=3049"}],"version-history":[{"count":56,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions"}],"predecessor-version":[{"id":4688,"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/pages\/3049\/revisions\/4688"}],"wp:attachment":[{"href":"https:\/\/yerrabi.org.au\/index.php\/wp-json\/wp\/v2\/media?parent=3049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}